Privacy Policy

At Halden Footwear ("Halden", "we", "our", or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect information including:

Personal Information

• Full name
• Shipping address
• Billing address
• Email address
• Phone number
• Payment information (processed securely by third-party payment providers)
• Order history

Device Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Website activity
• Referral source

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate about your purchase
• Respond to customer support requests
• Improve our website and shopping experience
• Detect fraud and protect our business
• Send marketing emails (only where permitted or if you've subscribed)
• Comply with legal obligations

3. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Improve website performance
• Analyse visitor behaviour
• Personalise your shopping experience
• Deliver relevant advertising

You can disable cookies through your browser settings, although some website features may not function correctly.

4. Marketing Communications

If you've subscribed to our newsletter or opted into marketing, we may send you updates about:

• New arrivals
• Promotions
• Product launches
• Exclusive offers

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

5. Sharing Your Information

We only share your information when necessary to operate our business.

This may include trusted service providers such as:

• Payment processors
• Shipping and logistics partners
• Customer support platforms
• Email marketing providers
• Analytics services
• Fraud prevention providers

We do not sell your personal information.

6. International Data Transfers

Because Halden Footwear works with international fulfilment and technology partners, your information may be transferred and processed outside Australia, including countries where our service providers operate.

We take reasonable steps to ensure your personal information remains protected.

7. Payment Security

We do not store your payment card details.

Payments are securely processed by trusted third-party payment providers using industry-standard encryption.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your order
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Prevent fraud

9. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of your information

To exercise any of these rights, please contact us using the details below.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Australian Privacy Rights

Halden Footwear is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, or legal requirements.

The latest version will always be available on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Halden Footwear

Email: support@haldenfootwear.com