Shipping Policy

Shipping Policy – Halden Footwear

At Halden Footwear, we're committed to delivering your order as efficiently as possible while maintaining the quality and affordability you expect.

Below you'll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after your purchase has been confirmed.

During busy periods, product launches, or promotional events, processing may take slightly longer.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times:

Australia: 5–12 business days

Please note that delivery times are estimates only and may vary depending on:

• Local courier delays
• Customs processing
• Peak holiday periods
• Severe weather conditions
• Remote delivery locations

While most orders arrive within the estimated timeframe, occasional delays may occur that are outside of our control.

Where We Ship From

To offer premium-quality footwear at accessible prices, Halden Footwear works directly with trusted international manufacturing and fulfillment partners.

Orders are shipped directly from our overseas fulfillment facilities, including China, before being delivered to your address in Australia.

This allows us to reduce unnecessary warehousing costs while maintaining strict quality standards.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

From time to time, we may offer Free Shipping as part of a promotion or special event.

Order Tracking

As soon as your order has been dispatched, you'll receive a tracking number via email.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Please ensure your delivery address is accurate before completing your purchase.

Halden Footwear cannot be held responsible for parcels delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If you notice an error, please contact us immediately. We'll do our best to assist before your order is dispatched.

Multiple Shipments

Depending on stock availability and warehouse locations, your order may arrive in separate shipments.

If this happens, you'll receive tracking information for each parcel where applicable.

Customs & Import Charges

Most Australian customers will not incur additional charges on standard retail orders.

However, if customs duties, import taxes, or government fees are applied by local authorities, these remain the responsibility of the customer.

Lost or Delayed Parcels

If your parcel appears delayed beyond the estimated delivery window, please contact our support team.

We'll work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Need Help?

If you have any questions regarding your shipment, please contact our customer support team.

Email: support@haldenfootwear.com