Return & Refund Policy
Return & Refund Policy
Return & Refund Policy – Halden Footwear
At Halden Footwear, we want you to feel confident with every purchase. If you're not completely satisfied, we're here to help.
Please read our policy below before requesting a return.
30-Day Comfort Guarantee
We offer a 30-Day Comfort Guarantee on all eligible orders.
If you're not satisfied with your shoes within 30 days of receiving your order, simply contact our customer support team to begin the return process.
Return Eligibility
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be in good condition, free from excessive wear, damage, or misuse.
- Include the original packaging where reasonably possible.
- Be approved by our support team before being returned.
Please do not send items back without contacting us first, as this may delay or prevent your refund.
How to Start a Return
To request a return:
- Contact our customer support team at support@haldenfootwear.com.
- Include your order number and the reason for your return.
- Our team will provide you with the appropriate return instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges (if applicable) are non-refundable unless required by Australian Consumer Law.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different size or colour, we recommend placing a new order after your return has been approved.
Damaged, Incorrect or Faulty Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
We'll work with you to provide an appropriate solution, which may include a replacement, refund, or another remedy in accordance with Australian Consumer Law.
Change of Mind
If you change your mind after receiving your order, you may still request a return under our 30-Day Comfort Guarantee, provided the product meets the eligibility requirements outlined above.
Non-Returnable Items
For hygiene and safety reasons, we may decline returns where products have been:
- Excessively worn
- Damaged through misuse
- Modified after delivery
- Returned without prior approval
This does not affect your rights under Australian Consumer Law.
Return Shipping
Unless the item is faulty, damaged, incorrect, or otherwise required by law, customers are responsible for the cost of return shipping.
As our products are shipped directly from our international fulfillment partners, return instructions may differ depending on your order.
Please wait for our support team's instructions before sending your item.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If a product experiences a major failure, you're entitled to a replacement, repair, or refund where required by law.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@haldenfootwear.com