Terms & Conditions

Halden Footwear

These Terms & Conditions apply to all purchases made through Halden Footwear. By placing an order on our website, you agree to the terms below.

1. General

Halden Footwear is an online footwear brand offering barefoot-style orthopedic shoes for everyday comfort.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. The latest version will always be available on our website.

2. Products

We do our best to display product colours, descriptions, and images as accurately as possible. However, slight variations may occur due to screen settings, lighting, or product updates.

Product availability may change without notice.

3. Orders

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance if there is an issue with payment, stock, delivery details, or suspected fraud.

We reserve the right to refuse or cancel any order where necessary.

4. Pricing & Payment

All prices are shown in the currency displayed at checkout.

Prices may change without notice. Payment must be completed at checkout using one of the available payment methods.

5. Shipping

Halden Footwear sells to customers in Australia and ships orders from overseas fulfillment partners, including China.

Estimated delivery times are provided in our Shipping Policy. Delivery times are estimates only and may vary due to customs processing, courier delays, peak periods, or circumstances outside our control.

6. Customs, Duties & Taxes

Orders may be subject to customs duties, import taxes, or local charges depending on your location.

Where applicable, these charges are the responsibility of the customer unless clearly stated otherwise at checkout.

7. Returns & Refunds

Returns and refunds are handled according to our Return Policy.

Customers must contact us before sending any item back. Items returned without prior approval may not be accepted.

8. 30-Day Comfort Guarantee

We offer a 30-Day Comfort Guarantee on eligible orders.

If you do not feel the difference within 30 days of receiving your order, you may contact us to request a return in accordance with our Return Policy.

Products must be returned in acceptable condition, unless otherwise agreed by our support team.

9. Incorrect Details

Customers are responsible for entering the correct shipping address, email address, and contact details at checkout.

Halden Footwear is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete customer information.

10. Promotions & Discounts

Promotional offers, bundle deals, and discount codes may be changed, paused, or ended at any time.

Discounts cannot always be combined unless specifically stated.

11. Use of Website

You agree not to misuse our website, attempt to interfere with its security, copy content without permission, or use the website for unlawful purposes.

12. Intellectual Property

All website content, including images, product descriptions, branding, text, graphics, and design elements, belongs to Halden Footwear or its content partners.

You may not copy, reproduce, or use our content without written permission.

13. Limitation of Liability

To the maximum extent permitted by law, Halden Footwear is not responsible for indirect, incidental, or consequential losses resulting from the use of our website, products, or services.

Nothing in these Terms excludes any rights you may have under Australian Consumer Law.

14. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

15. Contact

For questions about these Terms & Conditions, contact us at:

Email: support@haldenfootwear.com